Privacy Policy

1. Introduction

Zilwa Prod respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit a contact form, communicate with us or engage our services.

We aim to handle personal information in accordance with the Data Protection Act 2017 of Mauritius and any other applicable data protection legislation.

2. Who we are

Zilwa Prod is a company based in the Republic of Mauritius providing website and application design, graphic design, photography, videography and content production services.

For the purposes of this Privacy Policy:

Company name : Zilwa Prod

Registered office : 55b, Dr Lesur Street, Beau Bassin, 71509, Ile Maurice

Company registration number : C26232642

Privacy contact : amaury.pottier@zilwaprod.com

Website : https://www.zilwaprod.com/

Where Zilwa Prod determines the purposes and means of processing personal information, it acts as the relevant data controller under applicable law.

3. Personal Information We Collect

The information we collect depends on how you interact with us.

3.1 Information You Provide

When you contact us or request a quotation, we may collect :

Your name and surname.

Your email address.

Your telephone number, if provided.

Your company or organisation name.

Your project requirements and budget information, if provided.

Information submitted through our contact form.

The contents of messages and correspondence.

Other information you voluntarily provide when communicating with us.

Please avoid submitting sensitive personal information through our general contact form unless it is genuinely necessary and we have an appropriate basis to process it.

3.2 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on our hosting configuration and analytics tools.

This may include :

IP address or other online identifiers.

Browser type and version.

Device and operating system information.

Pages visited and interactions with website content.

Referral source and approximate geographic information.

Visit duration and general website usage statistics.

Information relating to cookies or similar technologies.

The exact information collected depends on the website configuration and the services enabled.

3.3 Cookies and Analytics

We may use cookies or similar technologies to support website functionality, understand visitor behaviour and improve our services.

If Google Analytics or another analytics service is installed, that service may collect usage and technical information according to its configuration and applicable provider policies.

Where consent is legally required for non-essential cookies or analytics technologies, we will seek that consent before activating the relevant technologies and provide an appropriate way to manage preferences.

For further details, please consult our cookie settings, if available.

4. How We Use Personal Information

We may use personal information for the following purposes :

To respond to enquiries and contact form submissions.

To prepare quotations and project proposals.

To communicate with prospective and existing clients.

To deliver and manage our services.

To administer contracts, invoices and business records.

To maintain, secure and improve our website.

To analyse website traffic and understand how visitors use our website.

To detect misuse, fraud or security incidents.

To comply with legal and regulatory obligations.

To establish, exercise or defend legal claims where necessary.

We will not knowingly use personal information for purposes incompatible with the purposes described in this Privacy Policy without an appropriate legal basis.

5. Legal Basis for Processing

Where required by applicable law, we rely on one or more lawful grounds to process personal information, including:

Consent: where you have freely consented to a specific use of your information.

Contractual necessity: where processing is necessary to provide a service or take steps at your request before entering into a contract.

Legal obligations: where processing is necessary to comply with applicable law.

Legitimate interests: where we have a legitimate business or security interest that does not override your rights and interests.

Other lawful grounds: where recognised by applicable legislation.

The appropriate legal basis will depend on the specific processing activity.

Where processing relies on consent, you may withdraw that consent in accordance with applicable law.

Withdrawal does not invalidate processing carried out lawfully before withdrawal.

6. Contact Forms and Communications

When you submit our contact form, the information you provide is used to respond to your enquiry, understand your requirements and, where appropriate, prepare a quotation or discuss a potential project.

Your submission may be processed through our website hosting, form delivery, email or security service providers.

We retain contact form information for as long as reasonably necessary to manage the enquiry, maintain relevant business records and address any resulting contractual or legal matters.

Submitting a contact form does not automatically subscribe you to marketing communications.

7. Analytics and Website Improvement

We may use analytics tools, such as Google Analytics or comparable services, to understand website traffic and improve the visitor experience.

Depending on the tool and configuration, analytics services may process information such as device details, page interactions, approximate location, referral information and online identifiers.

Where required by applicable law, non-essential analytics technologies will only be activated after the necessary consent has been obtained.

We aim to configure analytics tools appropriately, limit unnecessary data collection and use available privacy controls where suitable.

For further information about Google's data practices, please consult Google's official privacy information :

https://policies.google.com/privacy

The analytics providers actually used on our website may change as our systems evolve.

8. How We Share Personal Information

We do not sell personal information.

We may share personal information with third parties where reasonably necessary for the purposes described in this Policy, including :

Website hosting and technical maintenance providers.

Contact form, email and communication service providers.

Analytics providers, where analytics tools are enabled.

IT security and website performance providers.

Professional advisers, such as legal or accounting advisers.

Public authorities, regulators or other parties where required or permitted by law.

We aim to ensure that service providers process personal information only as necessary for their services and are subject to appropriate contractual, confidentiality and security obligations.

9. International Data Transfers

As a Mauritius-based company serving an international audience, we may use service providers that store or process information in countries outside Mauritius.

Where personal information is transferred across borders, we will assess the applicable legal requirements and implement the safeguards, authorisations or other measures required by applicable data protection law.

Where relevant, the location of the service provider, the type of information transferred and the legal basis for the transfer will be taken into account.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may depend on :

The nature of the enquiry or business relationship.

Whether a quotation or contract results from the enquiry.

Applicable accounting and record-keeping requirements.

Security, dispute resolution and legal claim requirements.

The retention settings of relevant service providers.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, where appropriate and technically feasible.

11. Data Security

We implement reasonable technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

These measures may include access controls, secure hosting, software updates, restricted permissions and other appropriate safeguards.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess the incident and take the steps required by applicable law.

12. Your Rights

Subject to applicable law and any relevant exceptions, you may have rights relating to your personal information, including the right to :

Request access to your personal information.

Request correction of inaccurate or incomplete information.

Request erasure where legally available.

Object to certain processing or request restriction where applicable.

Withdraw consent where processing is based on consent.

Exercise any additional rights provided by applicable data protection legislation.

Lodge a complaint with the competent data protection authority.

To make a request, contact us at amaury.pottier@zilwaprod.com .

We may need to verify your identity before responding. We will handle requests in accordance with applicable legal requirements and time limits.

13. Cookies and Preference Management

Cookies are small files or similar technologies used to store or access information on a device.

Depending on the technologies implemented, our website may use :

Essential technologies required for basic website operation or security.

Analytics technologies used to understand website usage.

Preference technologies used to remember certain settings, where applicable.

The actual categories used will depend on the website configuration.

Where required by law, non-essential cookies and analytics technologies will remain inactive until valid consent is obtained. You should be able to change or withdraw your preferences through our cookie settings, if available.

You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

14. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

These third parties operate under their own privacy policies and practices. Zilwa Prod does not control how independent third-party websites process your information.

We encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Our website is intended primarily for people seeking professional creative and digital services.

We do not knowingly seek to collect children's personal information where doing so would be unlawful.

If you believe a child has provided personal information inappropriately, please contact us so that we can assess the situation and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, data processing practices or legal obligations.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide additional information or notice about material changes.